Frequently Asked Questions
Everything you need to know about our luxury cashmere collections and shopping experience.
What makes extreme cashmere x different from other brands?
Our garments are designed to be genderless and size-inclusive, crafted from the highest quality Mongolian cashmere blended with a touch of elastane. This unique combination ensures your pieces maintain their shape and last a lifetime.
How should I care for my cashmere items?
We recommend machine washing your cashmere on a wool program (30°C) with specialized detergent. Always dry flat on a towel and never tumble dry. Regular washing actually helps prevent pilling by removing loose fibers.
What is your shipping policy?
We offer worldwide shipping via premium couriers. Orders are typically processed within 24-48 hours, and delivery times range from 2 to 5 business days depending on your location.
Can I return or exchange my order?
Yes, we accept returns within 14 days of delivery. The items must be in their original condition, unworn, and with all tags attached. Please note that return shipping costs are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment methods like Klarna and iDEAL for your convenience.
Do you offer repair services?
As part of our commitment to sustainability and longevity, we offer a dedicated repair service for damaged items. Please contact our care team with photos of your garment to receive a repair assessment.